Mobile Service Management Functionality

Standardised Process Design

Handyman is delivered configured for your industry, complete with industry glossary/dictionary. The use of wireless technology has become a critical driver of success in field service management. To deliver the full benefits however, technology needs to be coupled with an effective service process design, to define how tasks are carried out in the most efficient way.

• Mobile service workers can create job descriptions, record the time taken, materials used and manage checklists
• Digital images can be captured on the PDA and archived
• Task checklists can be ticked off using a stylus to write directly on the handheld´s screen
• Timesheets can be sorted and queried; by day, by date, by customer or by job
• Synchronisation routines can be scheduled according to needs.

The Handyman resource planner and scheduler allows the visually aided allocation of service jobs to resources (e.g. technicians).

The drag and drop functionality simplifies complex scheduling issues, and the intelligence built into the scheduler allows the re-allocation/movement (time change) of jobs to facilitate emergency orders or changes in priorities.

The scheduler can take into account the skills required for the job, and only allow a job to be allocated to resources who fit specified parameters.

Jobs or works orders created on the host system are passed across to Handyman and distributed to the technician’s mobile device according to configurable parameters (geographic area / team / shift etc.).

The user can interrogate the job from the summary screen, and drill down further to see the job details, scheduled time, address details etc.

Navigation Integration

On acceptance of the job, the technician may invoke the integrated navigation function to launch the navigation system (e.g. Tom Tom) to aid travelling to the customer site.

Time and Expense Recording

Full time and expense recording includes enabling the technician to record travel time and any other additional expenses incurred during the course of the job.

Integration to a back-end ERP solution enables the automated transfer of time and expense data to payroll or expense approval and payment systems.

Camera Integration

Handyman is fully integrated with a number of standard features of the Windows Mobile PDA.

Photographs of the job or details of the fault may be recorded by the technician and specific problems can be highlighted on the screen and captured as part of the image, as illustrated.

These details are attached to the job and passed back to the system as part of the job synchronisation process.